Terms of service

Welcome to Explorer MDG! By accessing or using our website (exploremdg.org) and related services, you agree to be bound by these Terms of Services. Please read them carefully.

1. Acceptance of Terms
By using Explorer MDG’s website and services, you accept and agree to comply with these Terms. If you do not agree, please refrain from using our services.

2. Changes to the Terms
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on this page. Continued use of our services constitutes acceptance of the updated Terms.

3. Services Provided
Explorer MDG is a travel agency specializing in creating unique travel experiences. Services include, but are not limited to:

Travel planning and booking.
Destination recommendations.
Customized itineraries.
Car rental and car transfer.
All services are subject to availability and may vary.

4. User Responsibilities
Users agree to:

Provide accurate and complete information when using our services.
Use the website and services in compliance with applicable laws.
Refrain from unauthorized or harmful activities, including but not limited to hacking or spreading malware.

5. Payments and Refunds
Payments: While both parties agree on booking details, a 25% amount will be asked as a deposit. Accepted payment methods are detailed on our website.
Refunds: We do not accept or refund tours 1 week before their departure. Refund policies depend on the service booked and are detailed in the cancellation policy provided at the time of booking.

6. Intellectual Property
All content on Explorer MDG’s website, including text, images, logos, and designs, is the property of Explorer MDG or its content suppliers. Unauthorized use is prohibited.

7. Limitation of Liability
Explorer MDG is not responsible for:

Losses or damages resulting from third-party services or delays.
Unforeseen events such as natural disasters or political unrest affecting travel plans.
Technical issues that may disrupt access to the website.

8. Third-Party Links
Our website may include links to third-party websites. Explorer MDG is not responsible for the content, terms, or privacy practices of these external sites.

9. Privacy
We value your privacy. Please refer to our Privacy Policy for details on how we handle your personal data.

10. Governing Law
These Terms are governed by the laws of Madagascar. Any disputes arising will be resolved in the courts of Madagascar.

11. Contact Information
For questions or concerns about these Terms, please contact us:

Email: [email protected]
Phone: +33 6 23 51 80 76 (available on WhatsApp for 24/7 support in French and English)
By using our services, you acknowledge that you have read, understood, and agreed to these Terms of Services.