Privacy policy

At Explorer MDG, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website (exploremdg.org) and services. By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, payment information, and other details you provide during booking or inquiries.
Technical Information: IP address, browser type, device type, and other data collected through cookies and analytics tools.
Usage Data: Information about how you interact with our website and services.

2. How We Use Your Information

We use your information for the following purposes:

To provide and manage our services, including bookings and customer support.
To personalize your experience and improve our offerings.
To process payments and manage transactions.
To communicate with you regarding updates, promotions, and relevant information.
To comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, travel partners).
Legal Authorities: If required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of our assets.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, or misuse. However, no online platform can guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. Cookies help us understand user behavior, remember preferences, and provide targeted advertisements. You can manage your cookie preferences through your browser settings.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

Access your data and request a copy.
Correct or update your information.
Request deletion of your data.
Opt out of marketing communications.
Restrict processing or object to data use.
To exercise these rights, please contact us at [email protected].

7. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of these sites.

9. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have, please contact us to remove the data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the revised date will be indicated at the top of the policy. Continued use of our services constitutes acceptance of the updated policy.

11. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Email: [email protected]
Phone: +33 6 23 51 80 76 (available on WhatsApp for 24/7 support in French and English)

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.